Privacy Policy

Effective Date: 1 July 2024

At Crown Furniture, we are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. What information we collect

We may collect personal information including:

• Full name
• Contact details (e.g. email address, phone number)
• Business name and role (if applicable)
• Enquiry details submitted via forms, email, or phone
• Website usage data through cookies or analytics tools

We do not collect sensitive information unless required by law or with your consent.

2. How we collect your information

We collect personal information in several ways:

• When you contact us via our website, phone, or email
• When you sign up for newsletters or request product information
• Through third-party platforms such as social media or analytics tools (e.g. Google Analytics)

3. Why we collect it

We collect your information to:

• Respond to your enquiries and provide customer support
• Send you product updates, news, or marketing material (only if you’ve opted in)
• Improve our website and services
• Comply with legal obligations

4. Disclosure to third parties

We may share your personal information with:

• Trusted service providers who assist with our website, marketing, or operations
• Legal or regulatory authorities if required

We do not sell or rent your personal information.

5. Security and storage

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Data may be stored electronically or in hard copy, and we use secure methods to destroy personal information when it’s no longer needed.

6. Access and correction

You have the right to:

• Access the personal information we hold about you
• Request corrections if your information is inaccurate or outdated

Please contact us using the details below to make a request.

7. Website cookies

Our website uses cookies and analytics tools to help us understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

8. Changes to this policy

We may update this policy occasionally to reflect changes in legal or business requirements. The updated version will be posted on our website with the effective date.

9. Contact us

If you have any questions about this policy or your personal information, please contact us at:

Crown Furniture Pty Ltd
Email: [email protected]
Phone: 1800 194 194
Website: crownfurniture.com.au
Address: 144-146 Russell St, Emu Plains NSW 2750