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FAQs
Crown Furniture is a B2B business. We cater to healthcare facilities, aged care homes, and other institutions seeking high-quality, tailored furniture solutions
Yes, we do. At Crown Furniture, our skilled designers work closely with you to create environments that are not only functional but also aesthetically pleasing. We understand the unique requirements of aged care and health care settings, and we offer bespoke interior design services to ensure that every space is thoughtfully designed to promote comfort and well-being.
While Crown Furniture is not NDIS registered, we collaborate with distributors who can provide our products to NDIS participants. This ensures that everyone has access to our exceptional furniture solutions through trusted channels.
Absolutely. Crown Furniture is proudly Australian-owned and operated. The majority of our manufacturing is done right here in Australia, reflecting our commitment to supporting local craftsmanship while delivering premium quality furniture inspired by both European excellence and our own design expertise.
Our showrooms are available by appointment only. This ensures that you receive personalised attention and a comprehensive tour of our offerings. You can schedule an appointment by visiting our contact page.
For 95% of our products, we do not keep stock as each piece is customized for every order. This allows us to deliver tailored solutions that perfectly meet your needs. Please contact us for more information.
Yes, customisation is at the heart of what we do. We understand that every space has unique needs, and we offer tailored solutions to fit those requirements. Whether it’s adjusting the size or tweaking the design, our craftsmen and designers will work with you to create the perfect piece.
Indeed, we do. Our team can conduct site audits to assess your space and provide recommendations tailored to your specific needs. This ensures that the furniture not only fits perfectly but also enhances the overall environment.
Yes, you can organize product trials and demonstrations. We believe in letting our clients experience the quality and functionality of our products firsthand. Reach out to us to arrange a trial or demo session tailored to your needs.
Yes, we have several showrooms and an experience centre where you can explore our extensive range of furniture. You can find the details by visiting our contact page. Book your appointment with our knowledgeable consultant. They are always ready to assist you with your needs.
Absolutely! At Crown Furniture, we offer a wide range of fabric and timber colour options to help you customize your furniture to your specific tastes and requirements. For fabrics, we collaborate with top suppliers including Materialised, Instyle, Wortley, and Warwick. Additionally, you have the flexibility to choose any fabric range from different suppliers to ensure you find the perfect match for your space. Our design advisory team is also available to assist you in selecting the ideal fabric and timber colours. They can provide expert advice and guidance to help you make the best choices for your project.
No, Crown Furniture does not offer loan or hire services for our products. We focus on providing high-quality, fit-for-purpose furniture designed to meet the specific needs of aged care, retirement living, hospitals, mental health, and corrections sectors. Our commitment is to ensure that our clients receive durable and reliable furniture solutions tailored to their unique requirements.
Easily add products to a proposal request and send it to us. You can also create a moodboard and send afterwards. Alternatively, Reach out to our experienced consultants who can discuss your specific needs and provide a tailored quote.
Accepted proposals cannot be cancelled, except with the written permission of Solution Design Group Pty Ltd T/as Crown Furniture. The Customer must indemnify Solution Design Group Pty Ltd T/as Crown Furniture for all loss and damage in relation to any part of the order that is cancelled.
After placing an order with Crown Furniture, you will receive an order confirmation via email, including details and estimated delivery times. Our team will begin preparing your order, and you’ll receive regular updates on its progress. Once your order is ready, we’ll arrange for delivery and notify you of the schedule. After delivery, our team is available for any follow-up support you may need.
No, Crown Furniture does not offer the option for customers to collect their furniture or arrange their own delivery. We provide a premium delivery service to ensure that your furniture arrives safely and in perfect condition. Our team handles all aspects of the delivery process, so you can be confident in the quality and care taken with your order.
The delivery time for Crown Furniture orders depends on the type of product. Standard products typically take 6-8 weeks for delivery, while imported products can take 12-20 weeks. For more specific lead times, please consult with our team. They can provide detailed information based on your order and current production schedules.
Yes, we offer international delivery. Please contact our team for more details on shipping options, costs, and delivery times to your specific location. We are committed to ensuring that our high-quality furniture reaches you, no matter where you are.
For domestic deliveries, our service includes end-to-end assistance: we deliver your furniture, unpack it, and dispose of all packaging materials. Additionally, for an extra fee, we can take away your existing furniture. This ensures a smooth and hassle-free experience from delivery to setup.
Yes, we can take away your old furniture. Please check with our consultants for a quote. For good, usable furniture, we typically donate them to communities in need, giving it a second life. Any damaged and unusable furniture is disposed of in an environmentally friendly and sustainable manner.
No, you do not need to assist with delivery. Our professional team handles all aspects of the delivery process, including unpacking and disposing of packaging materials.
No, all our products come fully assembled and just need unpacking. Our delivery team will handle the unpacking and disposal of packaging materials for you.
Keeping fabrics and upholstered products clean and well-maintained is crucial for their longevity and appearance. Here are some practical tips to ensure your furniture stays in top condition:
1. Protect from direct sunlight & damp conditions.
2. Vacuum regularly.
3. Clean excess spills immediately using a soft brush or sponge.
4. Wash fabric face with plain water, mild soap solution, powder enzyme detergent (Radiant), or upholstery shampoo.
5. Only use water-based cleaning products.
6. Crypton Care can be used (available from Materialised).
7. Do not use solvent-based cleaners.
8. Ensure all cleaning products are completely removed from fabric, as residue tends to mask repellency properties.
9. Test a hidden area first.
Keeping vinyl upholstered products clean and well-maintained is essential for their durability and visual appeal. Follow these practical tips to ensure your furniture remains in excellent condition:
1. Protect from damp conditions, direct sunlight, and heating units.
2. Attend to spills immediately.
3. Wipe vinyl with a clean, soft cloth, dampened with a mild solution of liquid detergent and warm water. Repeat using only clean water, then dry with a lint-free cloth.
4. Vacuum regularly to avoid dust build-up.
5. Avoid using wax polishes, solvents, or concentrated abrasives. Do not use ammonia or bleach.
Keeping timber products clean and well-maintained is essential for their durability and appearance. Follow these practical tips to ensure your furniture stays in excellent condition:
1. Protect the furniture from damp conditions, direct sunlight, and heating units.
2. Provide coasters and place mats to protect from spills and scratches. Do not leave spills to sit on surfaces.
3. Use a well-wrung out damp cotton or microfiber cloth to remove dust and dirt.
4. Dust regularly.
5. Do not store furniture in spaces where temperature and humidity levels vary widely.
Keeping outdoor timber products clean and well-maintained is essential for their longevity and appearance. Here are some practical tips to ensure your outdoor timber furniture stays in top condition:
Initial Maintenance:
1. To avoid stains from tannins, it is recommended to keep your timber wet for the first few hours. This will bring the tannins to the surface. Tannins can then be washed off and furniture allowed to dry.
2. Once the furniture is dry it can then be coated with furniture oil.
Ongoing Maintenance:
3. Furniture oil helps retain the original colour and aids in maintaining a smooth surface of the timber.
4. It can be applied evenly with a sponge or cloth.
5. The oil should contain UV blockers and anti-fungal additives.
6. Thick oils should be avoided as they don’t soak deeply into the timber.
Creating stylish, premium, and ergonomic furniture is our life’s work. That’s why we want to ensure the workmanship in our products can be enjoyed for years to come.
All our manufactured furniture comes with a 10-year structural warranty, outdoor furniture has a three-year structural warranty, and wholesale products are subject to the supplier’s warranty policy. The structural warranty specifically relates to frames and excludes fabric, general wear and tear, product misuse, or mishandling.
Repairable Assessment
Our team conducts a thorough assessment to determine if a product can be repaired. We consider the extent of damage, the product’s age, and the availability of parts.
When Repair is Not Recommended
In some cases, especially in aged care and other sectors with intensive use, repair may not be feasible. Factors such as safety, hygiene, and wear and tear can influence this decision
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Top Quality Products
We pride ourselves on offering top-quality products designed to withstand the demands of their respective environments. However, there are times when replacement is the better option.
When Replacement is Better
Replacement might be more cost-effective in the long run. This is especially true if repairs are frequent or if the product no longer meets safety and performance standards.
For information regarding refunds, please refer to our Terms and Conditions. If you have any specific questions or need further assistance, feel free to contact us directly. Our team is here to help.
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